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ChildNet, Inc. is a private, not-for-profit community-based care (CBC) agency servicing Broward and Palm Beach County. We are contracted with the State of Florida, Department of Children and Families, to provide case management support to abused, abandoned, and neglected children. ChildNet is nationally accredited by the Council on Accreditation (COA) and employs over 450 staff at its location in Ft Lauderdale and West Palm Beach, Florida.
Job Summary: Supervises plans, prioritizes, coordinates and schedules the Child Advocate Assistant to transport clients to required locations, e.g. service providers, court house, group homes, foster and biological parent visitations.
Directs the Transportation Unit by:
- Dispatching transportation requests assigning staff and equipment to provide efficient use of time and resources.
- Supervising and evaluating performance of staff to ensure compliance with all applicable regulatory standards and operational guidelines
- Assuring that staff meet or exceed the performance measures and productivity goals established by the Company.
- Identifying staff performance deficiencies and provides input for training and staff development plans, e.g., certifications, knowledge, skills and ability.
- Conducting periodic vehicle inspections; observes deficiencies in maintenance or operations; coordinates implementation of appropriate actions for resolution; ensures compliance with required/regulated operational standards.
- Maintaining accurate records and logs regarding tasks and projects, e.g., transportation requests, work orders, time sheets, credit cards, equipment maintenance. Provides reports and statistical data as needed.
- Ensuring staff adherence to safety and accident prevention standards and regulatory guidelines.
- Performing Child Advocate Assistant duties as required.
- Providing recommendation to Support Services Supervisor and Director of Human Resources for the hire, termination, transfer and promotion of unit employees.
- Completing performance appraisals for employees who report directly to him or her. Identifies and counsels employees that do not perform their duties or conduct themselves in accordance with ChildNet’s policies using the corrective action process.
- Recognizes respects and responds to the unique, culturally-defined needs of others served.
The items listed above are intended to provide an overview of the essential functions of the job. This is not an exhaustive list of all functions and responsibilities that the position may be required to provide.
Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.
Managing Performance: The ability to take responsibility for one's own or one's employees' performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.
Forward Thinking: The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies.
Thoroughness: Ensuring that one's own and others' work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
Decisiveness: The ability to make difficult decisions in a timely manner.
Skill / Requirements
* Requires a high school diploma and/or higher education.
* Three (3) years lead or supervisory experience in a dispatch environment; or an equivalent combination of education, training, and experience.
* Able and willing to work with diverse client population.
* Must have valid Florida Driver's License without any citations, restrictions or any suspensions. A CDIA preferred.
ChildNet is committed to equal employment opportunity for all applicants without regard to race, sex, age, religion, color, disability, national origin or ancestry, citizenship status, genetic information, marital status, veterans status or military service obligation, medical condition, sexual orientation, or gender identity or expression and any other status protected by applicable law. Including Title VII of the Civil Rights Act, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and CFOP 60-10, Chapter 4. ChildNet is also a Drug-Free Workplace (DFWP).