Domino's Pizza

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Team Leader-Delivery & Service

at Domino's Pizza

Posted: 10/25/2019
Job Reference #: 29803BR
Keywords: driver, delivery

Job Description

Summary:  Manage the delivery and service department usually less than 40 drivers.  Formulate and administer policies, programs and procedures for the delivery and service department, including schedules, rates, routes, and assignment of drivers and vehicles.  Build and maintain positive customer relationships, managing all customer service complaints and concerns effectively. Manage/comply with federal, state, company policies, local laws, transportation programs and regulations.  Non-labor budget responsibility normally less than $680,000 depending on size of facility.
Manage the Delivery & Service Department

  • Lead the Team:
  • Build a solid D&S team by recruiting, interviewing, hiring, and retaining quality team members
  • Ensure all team members have the necessary tools to complete their jobs
  • Conduct training, coaching, and feedback sessions, complete performance appraisals and make recommendations for pay increases
  • Effectively resolve employee relations issues
  • Be available to provide support to team members
  • Develop plans, policies, and procedures for D&S department
  • Attend and participate in annual Leadership & Development training sessions
  • Conduct safety/team/quarterly meetings
  • Perform other duties as assigned by Manager and/or Director
  • Reporting/Budget:
  • Prepare annual D&S department budget for Director-Supply Chain Center review and approval
  • Review and approve D&S department payroll
  • Review cost statements to identify excessive expenses and make recommendations for cost containment
  • Audit and approve invoices from leasing company
  • Manage overall performance of truck leasing company to ensure PM’s are met to Domino’s standard and repairs are completed timely
  • Generate all D&S related reports, including backhauls and the weekly key indicator summary
  • Routing, Scheduling and DOT Compliance:
  • Plan, review and revise driver schedules to ensure increased efficiency and lower costs
  • Conduct continuous analysis of vehicle and driver assignments and analyze scheduling for possible consolidation
  • Continuously analyze proposed schedules and rates, initiate preparation and distribution of proposed trip schedule changes and submit analyses of data and rescheduling recommendations to WRC Transportation team
  • Conduct route analysis to identify cost-saving opportunities
  • Conduct route observations to ensure Drivers are performing as required
  • Monitor mis-deliveries and develop avoidance strategies
  • Monitor driver hours of service via onboard computerized system (PeopleNet)
  • Review driver logs and paperwork
  • Oversee maintenance of driver qualification file
  • Conduct daily dynamic routing
  • Oversee and  be prepare for operational and transportation audits throughout the year
  • Conduct route observations to ensure Drivers are safely performing their duties as required by company and DOT standards (The numbers of observations per period are determined by the number of drivers at the SCC)
  • Oversee fleet image
  • Customer Service:
  • Build and maintain positive customer relationships with franchisees, store managers and crew, leasing company, etc. Provide guidance to D&S team members on customer relations issues and act as a role model for building and maintaining positive relationships.
  • Provide timely responses to Slice of Pie complaints
  • May participate on the Transportation Advisory Board
  • Visit new store builds to determine delivery accessibility, and report findings to SCC Director
  • As needed, if qualified, drive company commercial vehicle or straight truck for deliveries or to leasing company for service/maintenance

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!