Domino's Pizza

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Team Leader-Delivery & Service

at Domino's Pizza

Posted: 8/23/2019
Job Reference #: 29978BR
Keywords: driver, delivery

Job Description

Summary:  Manage the delivery and service department.  Formulate and administer policies, programs and procedures for the delivery and service department, including schedules, rates, routes, backhauls, and assignment of drivers and vehicles.  Build and maintain positive customer relationships, manage customer service complaints and concerns effectively. Maintain fleet in a safe manner in accordance with company and governmental standards. Non-labor budget responsibility from $680,000 to $4,000,000, depending on size of facility. Manage the center in the Directors absence. High comfort level working in a diverse, fast paced environment.
Manage the Delivery & Service Department

  • Lead the Team:
  • Build a solid D&S team by recruiting, interviewing, hiring, and retaining quality team members
  • Ensure all team members have the necessary tools to complete their jobs
  • Conduct training, coaching, and feedback sessions, complete performance appraisals and make recommendations for pay increases
  • Effectively resolve employee relations issues
  • Develop Team Leader -Associate for Team Leader opportunity
  • Develop plans, policies, and procedures for D&S department
  • Attend and participate in Leadership & Development training sessions
  • Oversee safety/team/quarterly meetings
  • In level 1 facilities, provide ongoing training for visiting TL-D&S from level 2, 3 & 4 facilities
  • Investigate and document all accidents/injuries to determine preventability
  • Reporting/Budget:
  • Prepare annual D&S department budget for Director-Supply Chain Center review and approval
  • Oversee and approve D&S department payroll
  • Review cost statements to identify excessive expenses and make recommendations for cost containment
  • Oversee invoices from leasing company, audit and approve
  • Generate all D&S related reports, including backhauls and hubs and the weekly key indicator summary
  • Routing, Scheduling and DOT Compliance
  • Oversee driver schedules to ensure increased efficiency and lower costs
  • Conduct continuous analysis of vehicle and driver assignments and analyze scheduling for possible consolidation
  • Continuously analyze proposed schedules and rates, initiate preparation and distribution of proposed trip schedule changes and submit analyses of data and rescheduling recommendations to WRC Transportation team
  • Conduct route analysis to identify cost-saving opportunities
  • Conduct 3-4 route observations per month to ensure Drivers are performing as required
  • Monitor mis-deliveries and develop avoidance strategies
  • Monitor driver hours of service via onboard computerized system
  • Oversee driver logs and paperwork
  • Oversee random drug testing and compliance
  • Oversee maintenance of driver qualification file
  • Customer Service:
  • Build and maintain positive customer relationships with franchisees, store managers and crew, leasing company, etc. Provide guidance to D&S team members on customer relations issues and act as a role model for building and maintaining positive relationships.
  • Provide timely responses to Slice of Pie complaints
  • May participate on the Transportation Advisory Board
  • As needed, if qualified, drive company commercial vehicle for deliveries or to leasing company for service/maintenance

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!