University of Utah Health Care

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Parking Valet/Service Officer

at University of Utah Health Care

Posted: 11/19/2019
Job Reference #: 37285
Keywords: emergency

Job Description

  • Requisition Number
    Employment Type
    Work Schedule
    9:30 to 17:00
    Location Name
    Sugarhouse Health Center
    Patient Care?
    UUH CST 33A Sugarhouse Valet
    Customer Service
  • Overview

    As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

    Provides assistance and information to incoming patients, visitors and staff to facilitate their entrance to and exit from the hospital. Provides valet parking services for hospital patients and visitors, assists with traffic control in hospital parking areas, and maintains accurate documentation regarding valet parked vehicles.

    The position has no responsibility for providing patient care.


    • Parks and retrieves patient vehicles upon arrival and departure in a safe, timely, and professional manner.
    • Directs and assists patients and visitors as they enter and exit the hospital parking areas, hospital lobby and assists patients exiting and entering their vehicles.
    • Documents all vehicle tag information, claim numbers, and key storage locations accurately.
    • Ensures that vehicles are returned in the same condition in which they were received.
    • Works as part of a team in keeping staging areas clear and maintaining smooth traffic flow in and out of the parking areas and terraces.
    • Performs simple repairs to parking control equipment and assists patients and visitors with minor repairs such as flat tires and dead batteries.
    • Coordinates with Parking Services and security to patrol and enforce patient and visitor parking areas.
    • Addresses lighting and safety issues located in the parking areas and assists in keeping areas free of debris.
    • Assists in emergency situations by directing emergency vehicles and maintaining traffic control as needed.
    • Investigates and reports accidents within parking valet areas and educates involved patrons on how to proceed regarding the damage.
    • Removes snow and ice from hospital entrance and terrace areas.
    • If driving the Customer Service Shuttle, duties also include, daily sanitizing all surfaces of the van, emptying garbage, keeping daily driver trip log, maintaining fuel levels, sanitizing wheelchair, in addition to weekly vacuuming van, washing window, taking van through motor pool to be thoroughly washed, restocking supplies and performing weekly maintenance.

    Knowledge / Skills / Abilities

    • Ability to display active listening and verbalize empathy.
    • Ability to quickly learn new procedures and processes.
    • Able to prioritize and multi-task in a fast paced environment.
    • Ability to develop relationships with patients, guests and coworkers.
    • Have knowledge of HIPAA regulations to ensure patient information is guarded and respected.
    • Ability to drive a manual transmission vehicle.




    • Current, valid Utah driver's license at time of hire with no moving violations in the preceding two years
    • Ability to drive a manual transmission vehicle.

    Qualifications (Preferred)

    Working Conditions and Physical Demands

    Employee must be able to meet the following requirements with or without an accommodation.

    • This position involves intermediate working conditions in a healthcare setting that may exert up to 100 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving patients or objects. This position may stand for sustained periods of time and/or walk for long distances moving from one area to another. This position is subject to outside environmental conditions.

    Physical Requirements

    Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking